Shipping & Delivery

At FOCUS Jewellery, every piece is prepared with care before it begins its journey to you. We aim to make the delivery process clear, secure and straightforward from the moment your order is placed.

Order Processing

Once your order has been placed, you will receive an order confirmation by email.

As many FOCUS pieces are carefully prepared or made to order, please allow additional time for your jewellery to be completed before dispatch.

Estimated processing or production times will be displayed on the relevant product page where applicable.

Please note that processing time is separate from shipping time.

During peak periods, promotional events, public holidays or major sales events, processing times may be slightly longer than usual.

Shipping Within Australia

We offer delivery throughout Australia.

Available shipping options, delivery estimates and any applicable shipping charges will be shown at checkout before payment is completed.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Delivery times are estimates only and may vary depending on your location, carrier delays, public holidays or circumstances outside our reasonable control.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

Please allow some time for tracking information to become active after your parcel has been collected by the carrier.

If you have not received tracking information after your order has been dispatched, please contact our Customer Care team.

Signature on Delivery

Due to the value of our jewellery, some orders may require a signature upon delivery.

We recommend providing a secure delivery address where someone is available to receive the parcel.

Where available, the carrier may provide alternative collection or redelivery options if no one is available at the time of delivery.

Delivery Addresses

Please ensure that your shipping address is complete and correct before placing your order.

If you notice an error in your delivery details, please contact us as soon as possible.

We will do our best to update the address before dispatch; however, once an order has been shipped, we may not be able to change or redirect the delivery address.

FOCUS is not responsible for delays or unsuccessful delivery caused by incorrect or incomplete address information provided at checkout.

Delayed Deliveries

While we work with delivery providers to ensure your order arrives safely and on time, occasional delays may occur.

Once a parcel has been handed to the carrier, delivery timelines may be affected by circumstances outside our control, including severe weather, public holidays, carrier disruptions or high-volume periods.

If your parcel appears to be significantly delayed, please contact us and we will assist you in investigating the shipment with the delivery provider.

Lost or Damaged Parcels

If your parcel arrives visibly damaged, or if you believe your parcel has been lost in transit, please contact us as soon as possible.

Please include your order number and, where relevant, photographs of the parcel and packaging.

We will review the matter and work with the delivery provider to determine the appropriate next steps.

Please do not discard damaged packaging until the matter has been resolved, as it may be required as part of the carrier's investigation.

International Shipping

International shipping availability will be displayed at checkout.

International delivery times vary depending on destination, customs processing and local delivery services.

Customers outside Australia may be responsible for customs duties, import taxes, VAT or other fees charged by their local authorities.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

FOCUS does not control international customs charges or customs processing times.

Changes or Cancellations Before Dispatch

If you need to make a change to your delivery details or request a cancellation, please contact us as soon as possible after placing your order.

We will always try to assist where possible, but changes or cancellations cannot be guaranteed once an order has entered production, preparation or dispatch.

For further information regarding cancellations and returns, please refer to our Returns & Exchanges Policy.