We’re here to help.
Have a question about a piece, your ring size, a custom request or an existing order?
Our Customer Care team is here to help.
Customer Care
focusjewelleryau@gmail.com
For order-related enquiries, please include your order number so we can assist you more quickly.
Prefer to chat?
For quick questions about products, sizing or custom requests, you can also contact us via WhatsApp.
WhatsApp:
Chat with us on WhatsApp →
Please note that order changes, cancellations, returns and warranty matters may require confirmation by email.
Custom & Diamond Enquiries
Looking for a different diamond size, specification, metal option or a more personalised piece?
Tell us what you are looking for and our team will help you explore the available options.
Still deciding? We’re happy to help with sizing, product details and diamond questions before you order.